Smartphone Reliability Study

SquareTrade used eight months of data for Motorola and HTC and four months of data for the iPhone 4, which was launched last June. Data over a 12-month period was used to analyze the Blackberry, the iPhone 3GS and other smartphones to arrive at the overall failure rates, the company said. SquareTrade used customer-reported failure data from a sample of over 50,000 new mobile phones, and analyzed accidents from normal malfunctions separately.

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